How We Support You
At Ferryhawk, we're dedicated to around-the-clock support, optimizing your platform for maximum potential and seamless operations.
Here’s how we support you
Contacting Support
If you have a question, encounter an issue, or need assistance of any kind, reach out to us via Live Chat to chat with a support representative through our website.
Initial Response
Upon receiving your support request, one of our knowledgeable support agents will respond to you as soon as possible, typically within 72 hours. This initial response acknowledges your inquiry and may include additional information or clarification questions to better understand your issue.
Issue Resolution
Our support team will diligently work to resolve your issue or answer your question. This may involve troubleshooting steps, providing guidance on using specific features, or investigating technical issues on our end.
Regular Updates
Throughout the resolution process, we’ll keep you informed of our progress. If additional information or action is required on your part, we’ll promptly let you know.
Resolution Confirmation
Once your issue has been resolved or your question answered to your satisfaction, we’ll confirm with you to ensure that everything is working as expected and that your needs have been met.
Feedback Collection
Your feedback is invaluable to us. After your support interaction concludes, we may follow up with a survey or request for feedback to gather insights on your experience and identify areas for improvement.
Escalation
In rare cases where an issue requires additional attention or expertise, we have escalation procedures in place to ensure that your concern is addressed promptly and effectively by the appropriate team members.