The Customer Experience
Ferryhawk is the cloud-based solution that will revolutionise your ferry operations. Our innovative software is specifically designed for vehicle and passenger ferries and includes unique additional features for freight, parcels and ticketing for charters!
Watch our video to explore how our ferry booking software makes booking and traveling effortless for your customers, ensuring a smooth and enjoyable experience.
Engage with your customers whilst increasing your revenue
SIMPLE PAPERLESS CHECK IN WITH QR CODES
Customers are able to check in using a QR Code or simply by telling the check in staff their name.
ABILITY FOR CUSTOMERS TO SEE ‘LIVE’ THE AVAILABLE SPACES ON EACH TRIP
As passengers make and cancel bookings the site is automatically updated so that customers can see exactly how many spaces are available on each trip.
BUILT-IN CUSTOMER COMMUNICATION TOOLS – EMAIL AND SMS
Communicate with your customers easily from within the platform via both email and SMS so that they are always informed of what’s going on. Easily send txt message if a trip is running late or changes need to be made.
AUTOMATED WAIT LIST FUNCTIONALITY
Let customers put themselves onto a waiting list so the system can notify them if a space becomes available on their preferred trip.
‘LOCALS’ LOGIN FOR SPECIALISED PRICING
Reward your frequent customers with Locals login allowing discounted rates for regular customers.
ABILITY TO ADD ADDITIONAL ITEMS
Such as permits, additional luggage or Kayaks.
ABILITY FOR CUSTOMERS TO MAKE COMPLETE CHANGES TO THEIR BOOKINGS 24/7
Give customers complete control allowing them to move, cancel or change bookings themselves at any time of the day or night.