Here are the top 6 reasons to modernize your operations and make the switch to digital, paperless ticketing.
1. Increased Efficiency
With paper tickets, there are so many inefficient steps -printing the tickets, dealing with counterfeits and loss/theft which ultimately requires more staff to handle the check-in process. Paperless e-tickets streamline the entire process, eliminating most of those headaches. Customers can purchase and receive their tickets electronically in seconds. They can also update any details on their ticket and receive an updated ticket at any time, in seconds. Staff then scan tickets directly from customers mobile phone for fast, secure entry.
2. Customer Experience
In today’s world, customers expect convenience and digital experiences. Forcing people to print paper tickets is frustrating. E-tickets are emailed immediately upon purchase and are easy to pull up on a smartphone. Mobile ticketing allows customers to bypass window lines and head straight for the gate. It’s a vastly improved experience.
3. Operator Flexibility
The management of ferry schedules is a critical aspect of ensuring operational efficiency and delivering a superior customer experience. E-ticketing offers a holistic communication solution (complementing traditional notification methods such as SMS and email), ensuring passengers are promptly informed of any schedule modifications. Ferry operators can seamlessly disseminate updated departure times, thereby mitigating the risk of confusion or inconvenience that may arise from outdated printed tickets. This cultivates a heightened level of customer satisfaction and demonstrates a commitment to delivering seamless and reliable travel experience.
4. Weatherproof
There’s nothing worse for staff and crew to have to handle wet paper tickets if it’s raining at the time of loading. Having e-tickets alleviates this problem.
5. Commitment to Environmental objectives
Implementing e-ticketing demonstrates your dedication to environmental stewardship across all facets of your operation. Additionally, it offers the added advantage of cost savings by reducing expenses associated with paper tickets and ticket distribution infrastructure.
6. Improved Security
E-tickets are extremely secure with encrypted barcodes and other preventative measures against fraud. Ferry staff can easily verify the authenticity of e-tickets. Physical paper tickets, on the other hand, are easily lost, counterfeited, or resold illegally. With fewer physical tickets floating around, you mitigate those risk factors.