Our Software

Transform Your Ferry Business with AI-Powered Software

Complete Software Platform

Modular design that grows with your business

Vehicles Passengers Events Tours Freight Parcels

Engineered for RO-RO, RO-PAX, and RO-CO Operations

FerryHawk was purpose-built from the ground up to meet the unique demands of roll-on/roll-off ferry services. Whether you operate pure freight (RO-RO), mixed passenger and vehicle (RO-PAX), or container-compatible (RO-CO) vessels, FerryHawk delivers intelligent control across your entire operation — from booking to boarding. Core capabilities include:

AI-driven space optimization and vehicle placement
Supports all vehicle types – cars, trucks, motorbikes, trailers, and more
Live deck capacity monitoring for efficient loading
Automated boarding sequences and smart lane assignments
End-to-end booking, check-in, and self-service tools

Dynamic Pricing

Intelligent pricing that adjusts automatically based on your defined business logic whilst also providing granular control for each departure to ensure maximum revenue optimisation in every operating environment.

Real-time Capacity Monitoring

Live monitoring of vehicle deck capacity with instant updates on available spaces and loading status including those made by customers and staff at check-in.

Self-Serve Changes

Customers can manage their own bookings — from any device, anywhere — including modifications and cancellations. All actions are governed by configurable terms and conditions, with cancellation policies applied automatically to ensure clarity and consistency.

Seamless Journey Management – From Booking to Boarding

FerryHawk delivers a smooth, end-to-end passenger experience, whether your customers are booking days in advance or boarding last-minute. Designed for ease, speed, and flexibility across all devices and touchpoints. Core capabilities include:

Multi-channel booking – online, mobile, and agent-based sales
Mobile boarding passes with QR codes – fast, secure, and paperless
Discounts & vouchers – flexible promo tools to drive engagement and sales
Complete self-service – full control for customers to manage bookings anytime

Exceptional User Experience Across Every Device

A modern, intuitive interface designed to make every customer interaction simple — from booking and payment to modifying or cancelling a reservation.

Efficient Mobile Boarding with QR Codes

Automatically generated QR codes are emailed directly to passengers and stored in their customer accounts, streamlining check-in and boarding while reducing manual handling.

Powerful Promotions Engine

Run targeted promotions and loyalty campaigns with ease using configurable discounts, promo codes, and vouchers — all seamlessly integrated into the dynamic pricing engine.

Effortless Management of Charters and One-Off Events

FerryHawk gives you the tools to manage special sailings, group bookings, and charter services with ease — all with built-in flexibility to handle custom requirements, pricing, and communications.

Multi-event scheduling and management
Charter service planning and availability control
Flexible event-specific pricing
Discount availability

Smart Event Planning

Provide real-time visibility into ticket availability, enable waitlisting for fully booked events, and offer a smooth booking experience tailored to your event.

Automated Guest Communications

Send branded booking confirmations, reminder emails, and pre-departure information automatically — ensuring guests arrive informed and boarding runs efficiently.

Custom Terms & Conditions Per Event

Apply unique terms and conditions to individual events to clearly define cancellation rules, liability clauses, or boarding policies — protecting your business while staying flexible.

End-to-End Tour Management

Whether you're running scenic day trips, guided experiences, or themed excursions, FerryHawk helps you manage every aspect of your tours — from planning to payment.

Flexible tour scheduling and recurring patterns
Guide assignment, tracking, and capacity management
Customisable experiences and featured tour promotion

Intelligent Tour Scheduling

Create and manage tour schedules with ease — including recurring patterns, blackout dates, and seasonal variations.

Book Now, Pay Later

Give customers the flexibility to reserve their spot instantly and pay on the day of the tour, improving conversion while maintaining control.

Enhanced Booking Experience with Featured Tours

Highlight your most popular or premium experiences with featured tour options that stand out across all devices, driving more engagement and bookings.

Freight – FCL & LCL Cargo Management

Comprehensive freight logistics with load optimization and real-time visibility. FerryHawk delivers a robust freight management solution designed for both Full Container Load (FCL) and Loose Cargo Load (LCL) operations. From pricing to dispatch, tracking to documentation — everything is built to simplify logistics and increase efficiency. Core capabilities include:

Load optimization and weight distribution monitoring
Flexible pricing models – charge by cubic meter, deadweight, or whichever is greater
Support for static pricing combined with weight/volume-based rates
Real-time freight tracking and manifest generation
Complete freight booking and documentation workflows

Self-Service Freight Booking & Tracking

A fully automated online experience that allows customers to book, manage, and track their freight independently — improving transparency and reducing administrative load.

Mobile-First Design

Both crew and customers can book, dispatch, and receive freight directly from their mobile devices, making the entire freight operation accessible anytime, anywhere.

Automated Documentation

Instantly generate accurate manifests and shipping documentation, streamlining compliance and port operations.

End-to-End Parcel Management – From Booking to Delivery

FerryHawk offers a seamless parcel handling solution, covering every step of the process — from booking and receival to onboard tracking and final delivery. Designed to fit naturally within your daily operations and freight workflows. Core capabilities include:

Full tracking of receival, loading, offloading, and delivery status
Automated delivery notifications for customers
Integrated with freight check-in for operational efficiency

Integrated Parcel Handling within ferry workflows

Parcels are managed alongside ferry check-in, ensuring nothing is overlooked during busy daily operations — no more lost or forgotten items.

Online Booking & Management

Customers can book and manage parcel shipments online, reducing administration and improving visibility.

Self-Service Parcel Management

Give your customers full control with self-service tools to update, cancel, and track their parcel bookings — anytime, from any device.

Seamless Integrations

Connect FerryHawk with your existing systems through our comprehensive API

Open API Architecture

RESTful API for smooth data flow and continuity.

Real-time sync
Comprehensive docs
Enterprise security

Helm Connect

Protect Group

Streamline

Stripe

Twilio

SMTP2GO

Plus much more…

Our Commitment to Quality

Since 2023, FerryHawk has held ISO 9001:2015 certification — audited independently, every year, by Compass Assurance Services Pty Ltd. It covers how we build, support, and sell our platform, so you always know what to expect from us.

What this means for our customers:

Reliable software, backed by real process — not just promises
Support you can count on, every time
A team that's always improving, not standing still
An outside check on our work, not just our own word for it

At FerryHawk, we live and breathe ferry operations — and this is how that commitment carries through to our software.

View our Certificate

What Our Customers Say

Real feedback from ferry operators using FerryHawk

"FerryHawk has been an exceptional Partner. Their flexibility, deep industry expertise, and unwavering commitment to helping us navigate the complexities of our business made our go-live process seamless."

Kieran Wardle
CEO, Dirk Hartog Island

"The team at FerryHawk were fantastic to deal with. Their extensive knowledge combined with their flexibile and innovative approach meant that they exceeded our expectations, and we are thrilled with the results."

Peter Domenighini
CEO, Time and Tide Transport FNQ

"FerryHawks booking system has been a game-changer. Customers can book in minutes and get updates without calling. For us, it's easy to manage changes and keep everyone informed."

Taylor Platt
Customer Care Specialist, Moreton Island Adventures

See FerryHawk in Action

Watch our comprehensive demo to see how FerryHawk can transform your ferry operations.

Live booking walkthrough
Operations dashboard
Mobile app
Analytics & reporting

Book A Demo