Standardisation often gets a bad rap, seen as a stifler of creativity or a threat to individuality. But in reality, it’s a powerful tool for innovation. Despite diverse operational models, the core mission remains the same for all vehicle and passenger ferry operators: to provide safe, reliable, and efficient travel from one destination to another. […]
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Licence plate & vehicle scanning is recognized as a powerful tool for reducing loading times and improving customer service. However, establishing the necessary infrastructure in your terminal can often be costly and space-consuming, making it out of reach for many operators. That’s why we developed a solution that allows license plate scanning on any mobile […]
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Nobody likes to wait. While having your ferries at full capacity is fantastic, it comes with its own challenges. Are your staff spending too much time managing waitlist inquiries and fielding calls from eager customers? We faced this exact challenge, which is why we developed the automated waitlist. By automating the waitlist process not only […]
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Dynamic pricing has an extensive application across diverse industries. This includes everything from accommodation, flights, tourism products, Uber (surge pricing) and finally arguably the leader in Amazon, repricing millions of items every few minutes based on demand. Ferries typically adopt some form of dynamic pricing, but generally limit its application to increasing prices at the […]
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In today’s fast-paced business environment, having an efficient and customer-friendly ticketing system is crucial. Ferryhawk, a cutting-edge solution, offers a range of features that can revolutionize the way you manage your ferry operations. Here are five key advantages that Ferryhawk can bring to your business: Live Availability: Imagine providing your customers with real-time visibility into […]
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Your ferry reservations system touches every aspect of your business, so fear of changing is understandable. Effective change management is the decisive factor to ensure a smooth changeover and high adoption rates both internally and externally. You need to have a change management plan that encompasses all aspects of the transition, including timelines, responsibilities, risk […]
Read More… from Top Tips for effective change management when upgrading your ticketing system
Here are the top 6 reasons to modernize your operations and make the switch to digital, paperless ticketing. 1. Increased Efficiency With paper tickets, there are so many inefficient steps -printing the tickets, dealing with counterfeits and loss/theft which ultimately requires more staff to handle the check-in process. Paperless e-tickets streamline the entire process, eliminating […]
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Have you ever wondered whether your ticketing software is purchased outright or delivered through a Software as a Service (SAAS) model? The distinction is crucial yet often confusing, with providers blurring the lines between the two. Let’s delve into this topic to clarify the differences and explore why SAAS can be a game-changer for your […]
Read More… from Understanding Your Ticketing Software: Purchasing Outright vs. SAAS