At Ferryhawk, we're dedicated to around the clock support, optimizing your platform for maximum potential and seamless operations.

Support Process

How do we do this?

Contact Support

Contacting Support: If you have a question, encounter an issue, or need assistance of any kind, reach out to us via Live Chat to chat with a support representative through our website.

Initial Response

Initial Response: Upon receiving your support request, one of our knowledgeable support agents will respond to you as soon as possible, typically within 72 hours. This initial response acknowledges your inquiry and may include additional information or clarification questions to better understand your issue.

Issue Resolution

Issue Resolution: Our support team will diligently work to resolve your issue or answer your question. This may involve troubleshooting steps, providing guidance on using specific features, or investigating technical issues on our end.

Regular Updates

Regular Updates: Throughout the resolution process, we'll keep you informed of our progress. If additional information or action is required on your part, we'll promptly let you know.

Resolution Confirmation

Resolution Confirmation: Once your issue has been resolved or your question answered to your satisfaction, we'll confirm with you to ensure that everything is working as expected and that your needs have been met.

Feedback Collection

Feedback Collection: Your feedback is invaluable to us. After your support interaction concludes, we may follow up with a survey or request for feedback to gather insights on your experience and identify areas for improvement.


Escalation (if necessary): In rare cases where an issue requires additional attention or expertise, we have escalation procedures in place to ensure that your concern is addressed promptly and effectively by the appropriate team members.

Our Knowledgebase Library

In addition to direct support, we provide comprehensive documentation, tutorial videos, and resources to help you troubleshoot common issues, learn about new features, and get the most out of our product.