In the ferry industry, transient staff are a reality of life. Seasonal peaks and troughs dictate how we operate, making it essential to onboard new team members quickly and effectively.
The right tools can make all the difference in ensuring a smooth transition for new hires while minimizing the strain on experienced team members.
What is Intuitive Design?
Ease of use, and intuitive User Interface are great buzzwords, but what do they really mean? It means that the system is designed to be so intuitive that it requires little to no training. One of the ways we achieve this ease of use is by leveraging familiar user interface conventions. Over 1.8 billion people use Gmail, and 1.2 billion rely on Microsoft Office—platforms with layouts, screen elements, and navigation styles that are second nature to most users. Ferryhawk incorporates similar design principles, creating a sense of familiarity that dramatically lowers the learning curve. This means that when new staff encounter Ferryhawk for the first time, they feel at ease and can start using it almost immediately without specialized training.
This allows your experienced staff to focus on teaching new hires the nuances of your business operations, rather than spending valuable time explaining how to navigate the reservation system itself.
SaaS platforms like Ferryhawk, which prioritize ease of use, empower businesses by making their solutions accessible to a wide range of users, regardless of their technical expertise. Intuitive navigation and thoughtful design simplify onboarding, enabling new users to quickly understand the platform’s functionalities.
So, how does your reservation system stack up in this area? If it’s not as intuitive as Ferryhawk, it might be time to reconsider how much time and energy your team is spending on training—and whether that could be better spent on delivering great service.