Providing transparency in bookings can greatly enhance both customer satisfaction and operational efficiency. Offering real-time availability for each booking unit—whether for passengers, vehicles, trucks, or trailers—brings several advantages:
- Boost of customer satisfaction:
An informed customer is a satisfied one. When they see real-time updates—whether it’s the last truck spot or general vehicle availability—they’re empowered to act quickly or understand why certain choices are unavailable. While designing a system that shows all this information is no small feat, doing so can serve a wide variety of users, from residents to corporate clients and holidaymakers.
- Reduction of staff workload
From an operational standpoint, providing complete visibility helps reduce the manual work that comes from handling booking enquiries. By automating this part of the process, staff can focus on other critical tasks.
- Real time availability for every inventory type
Displaying availability for every type of inventory; for example trucks with specific height or weight restrictions informs the customer what they can book at a glance. It reduces their need to contact staff for these types of reservations, allowing them to book or modify any type of reservation any time, without intervention.
- Encouraging earlier bookings
Displaying full availability alongside dynamic pricing can encourage customers to book earlier. As availability decreases, pricing can adjust accordingly, creating a natural incentive to lock in their bookings sooner rather than later. This helps smooth out booking patterns and determine the need for additional services earlier.