Licence plate and vehicle scanning can reduce loading times and improve customer service.
Licence plate and vehicle scanning is recognised as a powerful tool for reducing loading times and improving the customer experience.
However, establishing the necessary infrastructure in a terminal can often be costly and space-consuming, putting it out of reach for many operators.
That is why we developed a solution that allows licence plate scanning on any mobile device.
After implementation, operators can see improvements across the operation:
- Wait times: vehicle check-in times can decrease significantly, with faster customer interactions at the terminal.
- Customer satisfaction: a smoother check-in process creates a more seamless experience, reducing the need for customers to search for QR codes or remember booking names.
- Front-line staff satisfaction: ease of use reduces training barriers and supports smoother interactions with customers.
When employees are happier, the benefits can flow through the business, from better reviews and reduced staff turnover to lower training costs and improved operational performance.
Ultimately, ferry operations are in the business of people, and using technology to improve their experience is essential.
With mobile licence plate scanning, FerryHawk helps make every interaction more enjoyable for both customers and staff.