Have you ever wondered why, when making one of the biggest decisions in your business—such as changing your reservation system—you must completely commit before you really know how it will turn out? When creating a customised system, you can test and iterate, but there are inevitably things that are overlooked once the application is used […]
Ensuring compliance with maritime regulations is a continuous and sometimes overwhelming task for operators. Non-compliance can lead to substantial fines, service disruptions, and damage to reputation. Over the past two decades, the maritime industry has experienced a significant increase in regulations, with requirements evolving rapidly. This pace of change can often feel daunting, especially for […]
Optimising Occupancy: Operators’ Endless Challenge Ferry companies invest substantial capital in their assets, so it goes without saying that the key to profitability and longevity is to obtain the highest yield within their existing capacity. Set aside for now controlling demand utilising dynamic pricing. The question is; how do you optimise full trips by making […]
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In the pursuit of business efficiency through digitised processes, two primary approaches emerge (1) Customised Software or (2) Configurable Software. But what sets them apart? While both methods offer extensive tailoring to meet business needs, they do so through distinctly different avenues. Customised Software Customised software entails altering the code of the software to […]
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Dynamic pricing has an extensive application across diverse industries. This includes everything from accommodation, flights, tourism products, Uber (surge pricing) and finally arguably the leader in Amazon, repricing millions of items every few minutes based on demand. Ferries typically adopt some form of dynamic pricing, but generally limit its application to increasing prices at the […]
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In today’s fast-paced business environment, having an efficient and customer-friendly ticketing system is crucial. Ferryhawk, a cutting-edge solution, offers a range of features that can revolutionize the way you manage your ferry operations. Here are five key advantages that Ferryhawk can bring to your business: Live Availability: Imagine providing your customers with real-time visibility into […]
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Your ferry reservations system touches every aspect of your business, so fear of changing is understandable. Effective change management is the decisive factor to ensure a smooth changeover and high adoption rates both internally and externally. You need to have a change management plan that encompasses all aspects of the transition, including timelines, responsibilities, risk […]
Read More… from Top Tips for effective change management when upgrading your ticketing system
Here are the top 6 reasons to modernize your operations and make the switch to digital, paperless ticketing. 1. Increased Efficiency With paper tickets, there are so many inefficient steps -printing the tickets, dealing with counterfeits and loss/theft which ultimately requires more staff to handle the check-in process. Paperless e-tickets streamline the entire process, eliminating […]
Read More… from 6 Reasons to Ditch the Paper Tickets and GO PAPERLESS.
Have you ever wondered whether your ticketing software is purchased outright or delivered through a Software as a Service (SAAS) model? The distinction is crucial yet often confusing, with providers blurring the lines between the two. Let’s delve into this topic to clarify the differences and explore why SAAS can be a game-changer for your […]
Read More… from Understanding Your Ticketing Software: Purchasing Outright vs. SAAS